Buying from Overseas and Paying In Naira just got better with the Introduction Of Motive Global. Buy from 500+ International Sellers and get it at your doorstep conveniently.
The first thing to note about Motive Global Mall is that the item you are ordering is not in Nigeria. So, it will take a bit longer to ship it into Nigeria. Products Shipped from Abroad takes between 10 to 30 business days to be delivered. You can track your order once it is confirmed by the seller. Your order will be updated with a tracking number so you can always track it on the website or app.
Another note worthy information is that you pay for your order with your ATM/debit cards or Motive Wallet. Payment on delivery is not supported for products shipped from abroad.
A Word of Caution
Buying products from abroad comes with a number of issues. While Motive Mall takes away a number of the challenges like foreign exchange issues and custom duties, a few still remains.
First, the product you are buying is not built for Nigeria, so it is not covered by any manufacturer warranty. Sellers do not also offer any form of warranty, except if the product was delivered defective.
Secondly, you can only return a product in two situations. One is if you got the wrong product. The next case is if the product was delivered defective.
Thirdly, because, the products offered by Motive Global Shop Sellers were not specifically built with Nigeria in mind, it will be a good idea to make sure the specs will work for Nigeria.
Finally, once you place an order with on Motive Global Mall , you cannot cancel the order. So, make sure you have made up your mind before placing an order.
GLOBAL MALL FAQs
SHIPPED FROM OVERSEAS - FREQUENTLY ASKED QUESTIONS
What are Shipped from Overseas Products?
Shipped from Overseas also known as Motive Global allows you to shop internationally sourced products and have them delivered to your door step here in Nigeria.
How can I find those products on the website or app?
Products in this category are clearly marked "SHIPPED FROM OVERSEAS" in color blue on our product display catalogs and pages.
What should I be aware of when buying products from Overseas?
Warranty conditions vary by product, please check individual product pages for details.
Product manuals, instructions and safety warnings may not be in destination country languages. And your item may take longer to arrive
What is included in the price?
You will only pay what is quoted as total cost at checkout.
What if I want to cancel my Overseas product?
Once your order is shipped, Motive Global cannot stop its delivery as the import process has started. Cancellations are therefore not authorized after order has been confirmed.
When will I receive my item exactly?
The delivery timeline is indicated on the product page under the name of the seller. It is in business days, thus, it doesn't take into account weekends and public holidays.
It includes the time for the seller to fulfill the order, the international shipping to Nigeria, the customs clearance in Nigeria and the first attempt to deliver your order.
What happens if I don't receive my product within the estimated delivery time?
In case your item has not yet reached you within the estimated delivery time displayed on the product page, please contact our Customer Service.
You will be able to inquire about the estimated delivery date and other related information.
How can I track my order?
You can track your order from your Order History Page seamlessly.
Do I have to pay extra duties or taxes for Overseas Product?
No, you will only pay what is quoted as total cost at checkout, no more. You are not expected to pay any additional duties or taxes.
If you are asked by Customs or our logistic partner to pay duties, please contact our Customer Service.
How do I pay?
You pay with your credit/debit cards online or via your Motive Wallet
“Shipped from Overseas” return policy
For items flagged as “Shipped from Overseas”, returns are only accepted for the reasons below:
For products flagged as “Shipped from Overseas”, no returns will be accepted for reasons other than listed below:
Defective Item: Item is damaged upon delivery or not according to manufacturer’s specification
Wrong Item: If you received an item different from what you ordered.
For example, we do not accept returns if size does not fit, or if a client dislikes the product (color, material, style). We encourage you to carefully check full description of the items and confirm it will meet all your expectations before placing your order.
How to return?
You can contact our customer service.