Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver's License, Work ID or your Passport or School ID

Yes. Please ensure your representative has the tracking number and a signed copy of your ID.

Yes. Use our contact form to go through our return process. 

  • You can cancel your order by ​contacting us through our contact form on the menu options.

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Motive Mall

Please contact us if you think a product listed on our website does not meet these standards.

No, you don't need an existing account to shop with us. Simply register within 1 minute to shop with us.

Shopping on Motive Mall is easy! Once you have found the product you want to buy, just follow the steps below:

  • Click on 'Buy Now or Add To Cart' to add this product to your cart
  • Click on 'Cart' in the top right corner
  • Register an account or Login into your existing account by entering your Email and password
  • Enter your shipping/billing information, ensuring your address is complete and accurate
  • Choose your preferred payment option
  • Click on 'Confirm order' to complete your order

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us after few hours after your order placement.

You can choose from the different payment methods available on Motive Mall. Please find below the list of available payment methods:

  • Credit/Debit Card

You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.

Step 1: Log your return reques
 Go to Contact Page and complete the form or use our Returns Centre on the Menu Tab

Step 2: Pack your product
  • Pack your product according to the return conditions.
  • Include all tags, accessories or free gifts you received
Step 3: Return your product
  1. If you requested a pickup, we will contact you to arrange a pickup time.
  2. If you selected a drop-off station, please drop your package at your selected drop off station following the given instructions ( shipping charges will apply).


There are no hidden costs or charges when you order from Motive Mall. All costs are 100% visible at the end of the checkout process.

We will send you regular updates about the status of your order via emails and SMS.