Yes. Please show your ID to the delivery associate / pick up station. It can be your Voters Card, Driver's License, Work ID or your Passport or School ID

 

Yes. Please ensure your representative has the tracking number and a signed copy of your ID.

 

Yes. Use our contact form to go through our return process. 

    No, you don't need an existing account to shop with us. Simply register within 1 minute to shop with us.

    Step 1: Log your return request
    Go to Contact Page and complete the contact form notifying us of your return. And a customer service agent will reach out to you shortly. Or send us an email at cc@motivemall.com 

    Step 2: Pack your product
    • Pack your product according to the return conditions.
    • Include all tags, accessories or free gifts you received
    Step 3: Return your product
    1. If you requested a pickup, we will contact you to arrange a pickup time.
    2. If you selected a drop-off station, please drop your package at your selected drop off station following the given instructions ( shipping charges will apply).